Our goal is to complement the mission and goals of the university through a commitment to exceptional and equitable service to students and alumni.
We support this goal by maintaining the highest level of fiduciary responsibility in:
- disbursing, billing and collecting loan funds
- maintaining a low student loan default rate
- insuring data security
- providing financial counseling
Our office hours are 8:00 to 4:30, Monday through Friday.
Struggling with student loan debt? The Direct Loan Income Based Repayment plan may help.
Federal regulations do not extend the Income Based Repayment plan to Federal Perkins Loans, but they do allow your Federal Perkins Loan to be included in a Direct Consolidation Loan. Direct Consolidation Loans are eligible for the Income Based Repayment plan.
For information about how to receive a Federal Perkins or University Loan contact the Office of Financial Aid at 865-974-1111 or firstname.lastname@example.org.
We use ECSI’s (Educational Computer Systems Inc.) technology to provide the best possible service to our campus-based loan borrowers. ECSI has provided support to higher education for over 30 years. Borrowers may access their account 24/7 at ecsi.net.