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The Student Loan Department’s primary role is to administer campus-based student loans for the University of Tennessee, Knoxville. Campus-based loan programs include the US Department of Education’s Federal Perkins Loans, the US Department of Health and Human Services’ Nursing Faculty Loans and the university’s eleven institutional loans.

Our goal is to complement the mission and goals of the university through a commitment to exceptional and equitable service to students and alumni.

We support this goal by maintaining the highest level of fiduciary responsibility in:

  • disbursing, billing and collecting loan funds
  • maintaining a low student loan default rate
  • insuring data security
  • providing financial counseling

Our office hours are 8:00 to 4:30, Monday through Friday.

For information about how to receive a Federal Perkins or  University Loan contact the Office of Financial Aid at 865-974-1111 or

We use ECSI’s (Educational Computer Systems Inc.) technology to provide the best possible service to our campus-based loan borrowers. ECSI has provided support to higher education for over 30 years. Borrowers may access their account 24/7 at

Federal Perkins Loan Cancellation Summary
Cancellation Conditions and Amount Forgiven

Up to 100%
Borrower’s total and permanent disability or death
Full-time law enforcement or corrections officer
Full-time nurse or medical technician
Full-time employee of a public or nonprofit child or family-services agency providing services to high-risk children and their families from low-income communities
Full-time staff member in the education component of a Head Start program
Full-time qualified professional provider of early intervention services for the disabled
Full-time teacher of math, science, foreign languages, bilingual education or other fields designated as shortage areas
Full-time special education teacher of children with disabilities in a public or nonprofit elementary or secondary school

Up to 100% for service on or after August 14, 2008
Full-time firefighter
Full-time attorney employed in a federal public or community defender organization
Full-time staff member in a prekindergarten or child care program that is licensed or regulated by a state
Full-time speech pathologist with a master’s degree working in a Title I-eligible elementary or secondary school
Full-time special education teacher of children with disabilities in an educational service agency
Full-time teacher in a designated educational service agency serving students from low-income families
Full-time faculty member at a tribal college or university
U.S. armed forces service in a hostile fire or imminent danger pay area
Librarian with a master’s degree working in a Title I-eligible elementary or secondary school or in a public library serving
Title I-eligible schools

Up to 70%
VISTA or Peace Corps volunteer


Information to help manage your student loans

HOMEROOM – The Official Blog of The U.S. Department of Education

Federal Student Aid – An Office of the U.S. Department of Education


The flagship campus of the University of Tennessee System and partner in the Tennessee Transfer Pathway.